ZhiOneBSS/OSS Platform for Telecom Operators

The problem it solves

An operator's business systems grow one by one: a CRM here, an order tool there, billing somewhere else, each with its own copy of the customer and its own idea of an order. Every new product and every new partner then costs an integration project. ZhiOne gives these jobs one platform, divided along the lines TM Forum's industry architecture draws, so each part has a clear owner and a standard interface.

One platform

Customers, sales, orders, billing and payments in one system.

Standard interfaces

Each part speaks TM Forum's Open APIs, version 5 first.

More than thirty services

Each with its own job and its own data.

On your premises

It runs in the operator's own data centre.

What it covers

• Customers and partners

  Individuals, organisations and small businesses, with their credit profiles; partners from their first request to their role and agreement.

• Sales

  Leads and opportunities, quotes and shopping carts, each with its stage and the person handling it.

• Campaigns and channels

  Segments, campaigns and targets, and the sales channels that carry an offer.

• Orders

  Capture, validation, delivery and the workflow behind each order.

• Products and stock

  What each customer holds, and what each warehouse has, reserved, ordered, adjusted and moved.

• Billing

  Billing accounts, bill cycles, bills and proforma bills, and disputes over a bill.

• Payments

  Payments, refunds and payment methods, settlement and financial accounts, and exchange rates.

• Usage and commissions

  Product, service and resource usage; commission rules and payouts to the channels that sell.

• Messages and documents

  Messages to customers from templates, and contracts, bills and other documents produced as PDF.