Support
Customers of Bardin Tech products reach the engineers who built them. Here is how to reach us and what to send so we can help quickly.
Reaching support
| Channel | Address |
|---|---|
| support@bardin.tech | |
| Form | Send a message |
What to send with a request
The product and its version
Both are shown in the appliance's console.
What you expected and what happened
With the time it happened, as the appliance shows it.
What the console showed
The message as text, or a screenshot. Leave out file content and passwords.
Updates
Software updates and the inspection engines' signatures reach customers as signed packages that are installed offline from the console. An appliance refuses a package that is not signed or is older than the one it runs, and falls back to its previous version by itself if an update does not start cleanly.
Hardware replacement
A failed disk, power supply or fan is replaced under maintenance. A failed motherboard or security chip is replaced, and the appliance keeps its identity once the recovery secret is entered at the unit. If a whole appliance is lost, a replacement is commissioned and your configuration is imported into it. The platform page describes each case.
Guides
The installation, administration and user guides are delivered with each product. Ask support for the current edition.
Talk to our specialists
Tell us about your environment and what you need. One of our specialists will answer you.